{"id":166696,"date":"2026-04-05T07:00:47","date_gmt":"2026-04-04T22:00:47","guid":{"rendered":"https:\/\/watv.org\/faith_life\/words-i-needed\/"},"modified":"2026-03-31T15:30:38","modified_gmt":"2026-03-31T06:30:38","slug":"words-i-needed","status":"publish","type":"faith_life","link":"https:\/\/watv.org\/id\/faith_life\/words-i-needed\/","title":{"rendered":"Satu Kata yang Ingin Saya Dengar"},"content":{"rendered":"<figure><picture><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/07\/thum_words_i_needed.jpg\"><\/picture><\/figure>\n<p>Suatu hari, seorang pelanggan mendatangi sebuah perusahaan makanan ringan dengan marah dan mengeluh.<\/p>\n<p>\u201cDi dalam kemasan makanan ringan ini ada benda asing. Saya sudah memakan beberapa potong tanpa menyadarinya\u2014apa yang akan Anda lakukan?\u201d<\/p>\n<p>Petugas segera mendekati pelanggan dan berkata,<\/p>\n<p>\u201cSaya sungguh minta maaf. Bagaimana kami bisa memberi ganti rugi kepada Anda?\u201d<\/p>\n<p>Namun kemarahan pelanggan itu tidak juga mereda. Karyawan lain ikut datang, meminta maaf dan memberikan penjelasan, tetapi tampaknya tidak ada yang bisa menenangkannya.<\/p>\n<p>Kemudian presiden direktur perusahaan, yang diam-diam mengamati situasi tersebut, melangkah maju dan berbicara dengan lembut,<\/p>\n<p>\u201cApakah Anda merasa baik-baik saja?\u201d<\/p>\n<p>Mendengar kata-kata itu, ekspresi wajah pelanggan mulai melunak.<\/p>\n<p>\u201cItulah yang ingin saya dengar. Semua karyawan Anda hanya membuat alasan. Sekarang saya merasa lebih baik.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"Suatu hari, seorang pelanggan mendatangi sebuah perusahaan makanan ringan dengan marah dan mengeluh. \u201cDi dalam kemasan makanan ringan ini ada benda asing. Saya sudah memakan beberapa potong tanpa menyadarinya\u2014apa yang akan Anda lakukan?\u201d Petugas segera mendekati pelanggan dan berkata, \u201cSaya sungguh minta maaf. Bagaimana kami bisa memberi ganti rugi kepada Anda?\u201d Namun kemarahan pelanggan itu&#8230;","protected":false},"author":28,"featured_media":139621,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"categories":[708,744],"tags":[],"class_list":["post-166696","faith_life","type-faith_life","status-publish","format-standard","has-post-thumbnail","hentry","category-faith-life-id","category-cultivate-heart-id"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Satu Kata yang Ingin Saya Dengar - Menggemburkan Hati<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/watv.org\/id\/faith_life\/words-i-needed\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Satu Kata yang Ingin Saya Dengar - Menggemburkan Hati\" \/>\n<meta property=\"og:description\" content=\"Suatu hari, seorang pelanggan mendatangi sebuah perusahaan makanan ringan dengan marah dan mengeluh. \u201cDi dalam kemasan makanan ringan ini ada benda asing. Saya sudah memakan beberapa potong tanpa menyadarinya\u2014apa yang akan Anda lakukan?\u201d Petugas segera mendekati pelanggan dan berkata, \u201cSaya sungguh minta maaf. 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